Can I return items purchased online at a Vision Store? Follow

Yes, please refer to our returns policy for further information.

We cannot accept change of mind returns for items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under our change of mind policy.

We're here to help and apologise if you have received an item that is damaged or faulty.

Note: Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus.

This may result in delays in us receiving and processing your return.

We apologise for any inconvenience that this may cause, however be assured that we will complete your return as soon as it reaches us!