How do I access the online Product Return Form? Andrew Wheeler Follow Please click on this link here to access the online Product Return Form. Remember to record the 10 digit Return Authorisation Number (RAN) on the product before returning the item/s to Vision Australia. Related articles Faulty Returns Policy Non-Returnable Item List How do I order consumables? How can I track my order? General DVA information Comments 0 comments Article is closed for comments. Articles in this section How do I access the online Product Return Form? Faulty Returns Policy Change of Mind Returns Policy Non-Returnable Item List Consumer Guarantee Can I return items purchased online at a Vision Store? Looking for information about Vision Australia? This help centre is specifically aimed at queries relating to Vision Store. For more information about Vision Australia and our mission, visit Vision Australia.