Vision Australia is committed to customer satisfaction. We will refund, replace or repair any products you have purchased from us which are faulty, wrongly described or perform differently from the demonstration shown and are within their warranty period.
Details on our consumer guarantee can be found here.
Head to your nearest Vision Australia branch or store with your item and receipt. The list of Vision Australia locations can be found here.
The team in store will assess the product and help you with an exchange or refund.
If your purchase was made online you must complete the online returns form located here. Once this has been completed a Return Authorisation Number (RAN) will be displayed. Please ensure that you record and display the RAN and attach it to the item that you are returning. Providing this information will assist our team in processing your return. Returns without an RAN listed will take longer to process.
Faulty items can be sent to the following address:
Reply Paid 90915
Att: Vision Store Returns
454 Glenferrie Rd
KOOYONG VIC, 3144.