Vision Australia is committed to customer satisfaction. We will refund, replace or repair any products you have purchased from us which are faulty, wrongly described or perform differently from the demonstration shown and are within their warranty period.
Details on our consumer guarantee can be found here.
Head to your nearest Vision Store with your item and receipt. The list of Vision Australia locations can be found here.
The team in store will assess the product and help you with an exchange or refund.
If your purchase was made online you must complete the online returns form located here. Once this has been completed, you will receive an email confirmation with further details.