Vision Australia is committed to customer satisfaction. We will refund, replace or repair any products you have purchased from us which are faulty, wrongly described or perform differently from the demonstration shown and are within their warranty period.
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore be referred to contact the manufacturer rather than Vision Store, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact firstname.lastname@example.org
Where upon assessment it is confirmed that goods have breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Vision Store will be at Vision Store's cost. If the goods have not breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Vision store will be paid for by the consumer.